ID #1020

If a patron is asking where they are on a "holds" list for a title:

Retreive the Patron.

Click on "Holds".
You see the books on hold - on the line where you see the headings for the columns - you will see a little icon that looks like a page with a down arrow, click on the down arrow and scroll down to "Queue Position", you will see the position that the person is in for each title that they have on hold.
Hope this helps.

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